Which of the following is NOT a key differentiator of Slack Services compared to CSM support?

The correct choice highlights that pricing is not a key differentiator of Slack Services compared to Customer Success Management (CSM) support. While pricing is an important consideration for any service, it does not fundamentally define the unique aspects of the support or services provided by Slack.

On the other hand, scale refers to Slack's ability to support organizations of various sizes effectively. Customization is crucial as Slack Services can be tailored to meet the specific needs and workflows of different teams and organizations, enabling them to get the most out of the platform. Bandwidth relates to the capacity of the service to handle varying levels of user activity without compromising performance. These elements clearly differentiate Slack Services from typical CSM support, which may have more rigid frameworks and a one-size-fits-all approach, particularly when it comes to pricing structures, which tend to be more standardized.