What are two best practices to model at the beginning of a client engagement when using Slack?

Modeling best practices at the beginning of a client engagement when using Slack is crucial for establishing effective communication and collaboration. Using Slack for project management and external collaboration stands out as an exemplary practice.

Focusing on project management within Slack helps teams streamline their workflows, gather all necessary information in one place, and improve overall accountability. Slack's integration with project management tools allows teams to manage tasks, deadlines, and progress updates right within the platform, which enhances productivity.

Similarly, using Slack for external collaboration is vital in today’s interconnected work environment. It enables seamless communication with clients, partners, or vendors, creating a more transparent and efficient collaboration process. External collaboration features, such as shared channels, allow users to interact with people outside their organization as if they were a part of the same team, fostering inclusivity and accessibility.

Other options, while they may have their place, do not emphasize the core objectives of using Slack effectively in professional settings. For instance, using Slack for social chats or personal updates is beneficial for building team rapport but may detract from the primary focus of productivity and collaboration. Thus, modeling Slack for project management and external collaboration lays a solid foundation for achieving operational success.