If end users are missing messages post-grid migration, what should be done to resolve the issue?

When end users are experiencing issues with missing messages after a grid migration, wiping the cache and restarting the application can often resolve these types of problems. This practice helps clear out any temporary data that might be causing conflicts or display issues. Cached data may contain remnants from the previous system states that could interfere with how the application retrieves or displays messages after a migration. By clearing the cache, users allow the application to retrieve fresh data from the server, which is essential for ensuring that they see the most up-to-date content.

This approach is often a first step in troubleshooting application issues, as it's relatively simple for users to perform without needing to contact support or take more drastic measures such as reinstalling the app or creating a new user profile, which may not address the root cause of the message visibility problem.